Contact Us

Age UK Trading products and services are provided by expert partners.

If you have a product query, service question, have a complaint or need any other support please contact the relevant provider using the details below.

Age Co is being rebranded to Age UK Trading

Both names refer to the same organisation, and you may continue to see both while the transition takes place until June. Services continue as normal and we will keep donating our profits to Age UK.

See FAQs

Contact Details

General enquiries

We work with trusted partners to deliver products and services, which is why the best way to enquire or share feedback is directly to those teams with the right expertise.

They will be able to answer any product queries, manage account changes, and deal with service issues or complaints. Contact details for each product partner are in the sections below.

If you have a non-product query or have a general complaint and need to speak with someone at Age UK Trading you can contact the customer relations team:

Call us on 0800 055 6205 - lines are open Monday to Friday from 10am to 4pm (excluding bank holidays)
Email customer.relations@ageuk.co.uk
Or write to us at Age UK Trading Customer Relations, Linhay House, Linhay Business Park, Ashburton TQ13 7UP

For more information on how we handle complaints please see the Age UK Trading Complaints Process here.

Insurance Enquiries

Home Insurance

Sales

If you would like to find out about Home Insurance, provided by LV= please call 0800 028 7601 or visit our Home Insurance page

Calls may be recorded. For Text Phone first dial 18001

Existing Customers

Home Insurance Policy provided by LV=

For account servicing and general queries please call 0330 678 5196 - lines open Monday to Friday 8am-8pm, Saturday and bank holidays 9am-5pm and Sunday 10am to 4pm.
To make a new claim call 0330 678 5000- lines open Monday to Friday 8am – 6pm and Saturday 8am – 4pm. (Closed Sunday and Bank Holidays).

Calls may be recorded. For Text Phone first dial 18001

If you have a complaint about a claim, please email homeclaims.complaints@lv.co.uk or for anything else: homeservice.complaints@lv.co.uk. You can also seek information on your rights to have the Financial Ombudsman Service review your complaint by visiting www.financial-ombudsman.org.uk

You can find more information in the Existing Customers section of this website.

Car Insurance

Sales

If you would like to find out about Car Insurance, provided by LV= please call 0800 323 4437 or visit our Car Insurance page

Calls may be recorded. For Text Phone first dial 18001.

Existing Customers

Car Insurance provided by LV=

For account servicing and general queries please call 0330 678 5226
To make a new claim call 0330 678 5550
If you have a complaint about a claim, please email carclaims.complaints@lv.co.uk, or for anything else: carservice.complaints@lv.co.uk. You can also seek information on your rights to have the Financial Ombudsman Service review your complaint by visiting www.financial-ombudsman.org.uk

You can find more information in the Existing Customers section of this website.

Travel Insurance

Sales

If you would like to learn more about Travel Insurance, provided through AllClear, please call 0800 032 8249 or visit our Travel Insurance page.
Lines open: Mon-Fri: 8.30am – 8pm; Sat: 9am – 5:30pm; Sun: 10am – 5pm. Excluding bank holidays. Calls will be recorded.

Existing customers

For account servicing, renewals and general queries, please call: 01708 339 059
Lines open: Mon-Fri: 8.30am – 8pm; Sat: 9am – 5:30pm; Sun: 10am – 5pm (excluding bank holidays)
For Emergency Medical Assistance, please call either: +44 (0)203 467 4122 (Outside UK) or 0203 467 4122 (Inside UK)
Lines are open 24/7. Quote reference ‘AllClear’
To submit a new claim online, complete the online form found here: www.submit-claim.com/allclear
To discuss a new or existing claim, please call: 0800 011 3135 quoting ‘AllClear Travel Insurance’
Lines open: Mon-Fri: 9am to 5:30pm (excluding bank holidays)
If you have a complaint, please email complaints@allclearinsurance.com. You can also seek information on your rights to have the Financial Ombudsman Service review your complaint by visiting www.financial-ombudsman.org.uk
You can find more information in the Existing Customers section of this website.

Motor Breakdown Insurance

Sales

If you’d like to find out about Motor Breakdown Insurance provided by Britannia Rescue, please call 0800 731 3933

Existing Customers

Motor Breakdown Insurance, provided by Britannia Rescue

If you have broken down and need help, call 0330 678 7151
Lines are open 24 hours a day, 7 days a week. Calls may be recorded.
If you’re abroad, call +44 1484 435 806
For account servicing and general queries please call 0330 678 7150
To make a complaint about Britannia Rescue motor recovery call 0330 678 7150. You can also seek information on your rights to have the Financial Ombudsman Service review your complaint by visiting www.financial-ombudsman.org.uk

If you want to talk about an existing product order or account, including if you need to make a complaint please call 0800 046 1501, email customerservices@incontinenceadvisors.co.uk or you can complete a form online

You can also use these contact details to manage and make changes to your subscription.

Other Product Enquiries

Funeral Plans provided by Dignity

Age UK Trading is not currently selling new Prepaid Funeral Plans. Please see our Frequently Asked Questions for more details

Existing Customers

If you have questions about your plan, please contact Dignity on 0800 022 3243 or email agecofuneralplan@dignityuk.co.uk
If you need to notify us of a bereavement, please call 0800 028 3135
To make a complaint, call 0800 731 0655 or visit the Dignity website for more information.

Funeral Plans are provided by Dignity Funerals Limited. Dignity Funerals Limited is a company registered in England No. 00041598. VAT registered No. 486 6081 14. Dignity Funerals

Age UK Trading and all our partners aim to assist customers as quickly as possible but during busy periods call waiting times may be longer than usual.

LV= Car and Home Insurance are provided and underwritten by Liverpool Victoria Insurance Company Limited. LV= and Liverpool Victoria are registered trademarks of Liverpool Victoria Financial Services Limited and LV= and LV= Liverpool Victoria are trading styles of the Liverpool Victoria General Insurance Group of companies. Liverpool Victoria Insurance Company Limited, registered in England and Wales number: 3232514 is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, register number: 202965. Registered address: 57 Ladymead, Guildford, Surrey, GU1 1DB.

Britannia Rescue Breakdown Cover is provided and underwritten by Liverpool Victoria Insurance Company Limited. Britannia Rescue is a trading name of Liverpool Victoria Insurance Company Limited which is a part of the Allianz Group, registered in England and Wales number 3232514. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, register number 202965. Registered address: 57 Ladymead, Guildford, Surrey, GU1 1DB.

Travel Insurance is provided by IES Limited, trading as AllClear, which is registered in Gibraltar company number 117274. Registered Office: 1st Floor, Portland House, Glacis Road, Gibraltar, GX11 1AA. IES Limited is licensed and regulated by the Gibraltar Financial Services Commission number FSC25393 and trades into the UK on a freedom of services basis, FCA FRN 824283. IES Limited will contribute to AgeCo Limited (Age UK Trading) a percentage of the premium (excluding IPT) from every Travel Insurance policy sold. Travel Insurance is administered by AllClear Insurance Services Limited, registered in England No. 04255112. Registered Office: AllClear House, 1 Redwing Court, Ashton Road, Romford, RM3 8QQ. Authorised and Regulated by the Financial Conduct Authority firm reference number 311244. AllClear is a registered trademark.

Stairlifts, Homelifts & Bathing Solutions are provided by Savaria Lifts (UK) Ltd (brand name: Handicare), manufacturers of Handicare products, whose registered office is: 82 First Avenue, Pensnett Estate, Kingswinford, West Midlands, DY6 7FJ (registered in England and Wales, no. 04109393. VAT no. 849757559).

Personal Alarms are provided by Taking Care Personal Alarms Limited ('Taking Care'). Registered office: Linhay House, Linhay Business Park, Ashburton, Devon, TQ13 7UP (registered in England and Wales, no. 01488490. VAT no. 510 4372 35).

Incontinence Products are provided by Vivactive Limited. Vivactive Limited registered office: Vivactive House, 3 Hollinswood Court, Stafford Park 1, Telford, TF3 3DE (registered in England and Wales, no. 05917821. VAT no. 204490631).

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